COMMUNICATION & INQUIRIES
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We’re here to help you size your agency capacity, configure custom DNS, or resolve technical issues.
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SUPPORT SLA COMMITMENT
Operating Hours
Our primary engineering and operations desk operates Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time (US).
Response SLA: We aim to provide an initial substantive response to all registered customer tickets within 24 business hours.
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Specialized Contacts
- General Inquiries: [email protected]
- Billing & Refunds: [email protected]
- Privacy & DPA: [email protected]
- Security Vulnerabilities: [email protected]